Where to start
Air France directs flight-disruption claims to its official claim form and missing-baggage claims to a separate baggage process. As an EU carrier, Air France can fall within EU261 for EU departures and certain arrivals into the EU from outside. UK rules may apply to qualifying UK travel. Compensation, care costs, alternative travel and refunds must still be assessed separately.
Claim directly with Air France
Official Air France channel for post-travel claims. Missing baggage uses the airline’s separate baggage claim path.
Open the Air France claim form →Channel checked 2026-07-18Check EU or UK coverage first
EU261 can cover Air France flights departing the EU and certain Air France arrivals into the EU from outside because Air France is an EU carrier. UK261 can apply to qualifying UK departures and certain UK arrivals. The operating carrier, route, notice, final arrival delay and stated cause all matter.
Name every remedy requested
A cancellation can create a choice between refund and alternative travel, while care expenses and possible fixed compensation follow separate conditions. A delay can produce care without fixed compensation. The claim should identify each remedy and attach only the evidence relevant to it.
Build the Air France claim file
Keep the form confirmation and case number. For connections on one booking, include every segment and the final destination rather than reporting only the first delay.
- Booking reference and ticket number
- Operating flight, date and full itinerary
- Original and replacement arrival times
- The disruption reason Air France supplied
- Cancellation notice and timestamp
- Itemised expense receipts and payment evidence
Missing baggage follows a separate clock
Report missing baggage promptly and retain the Property Irregularity Report or baggage file reference before using the Air France baggage claim. Keep baggage tags, purchase evidence and receipts for necessary interim items. International baggage notice periods can be short under the Montreal Convention.
Common questions
Where do I submit an Air France compensation claim?
Use Air France’s official post-travel claim form for flight-disruption claims. Keep the confirmation and case number, and attach evidence for each remedy requested.
Does EU261 apply to an Air France flight?
EU261 can cover Air France flights departing the EU and certain Air France arrivals into the EU from outside because Air France is an EU carrier. The route, event, timing and cause still matter.
What should I do if Air France delayed my baggage?
Report the missing baggage promptly, keep the Property Irregularity Report or baggage-file reference, and use Air France’s separate baggage process with baggage tags and receipts for necessary interim items.
Want a flight-specific answer?
Join the Earnly beta to check your route, disruption and evidence against the relevant passenger-rights rules before you decide what to ask the airline for.
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