The short answer
Under the APPR, fixed compensation for delay or cancellation can apply when the disruption was fully within the airline’s control, was not required for safety, the passenger was informed 14 days or less before departure, and final arrival was at least three hours late. The written claim must be filed with the operating airline within one year.
Current fixed compensation amounts
For large airlines, the current bands are CAD $400 for a delay of at least three but under six hours, $700 for at least six but under nine hours, and $1,000 for nine hours or more. For small airlines, the corresponding amounts are $125, $250 and $500. The delay is measured at the final destination.
Cause is central
APPR remedies change depending on whether the event was within the airline’s control, within its control but required for safety, or outside its control. Fixed inconvenience compensation uses the narrowest category: fully within control and not required for safety. Rebooking, communication and other obligations can still exist when fixed compensation does not.
Rebooking and refunds
Airlines must work to get affected passengers to their final destination, with the precise rebooking timing and refund options depending on the disruption category and airline size. If alternative arrangements do not meet the applicable requirements, a refund of the unused ticket and, in some connection cases, return travel may become relevant.
Claim within one year
Send the written compensation claim to the airline that operated the disrupted flight within one year. The airline then has 30 days to pay or explain in writing why compensation is not owed. If the dispute remains unresolved, a passenger can complain to the Canadian Transportation Agency.
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